Teaching ergodesign basics to service industry specialists

Abstract

The article considers the peculiarities of teaching the basics of ergodesign to future specialists of hotel and restaurant business. Based on the analysis of the educational process ac-cording to the “Restaurant Service” educational program at the Higher Education Institution of Ukoopspilka “Poltava University of Economics and Trade”, the authors concluded that the fun-damentals of ergodesign contribute to the formation of a number of professional competences of service industry specialists. The set of educational components, which are the foundations of ergodesign education, does not fully reflect the needs of society in a new approach to creating a comfortable environment in the hotel and restaurant industry and needs further justification. The aim of the research was to determine the main areas of teaching fundamentals of ergodesign to service industry specialists. The study of the ergodesign fundamentals by the service industry specialists determines the ability to organize the work of hotel and restaurant sphere taking into account the requirements of ergodesign and to form a harmonious comfortable technological environment. When designing the technological environment and customer service environment, future specialists should acquire the skills necessary to fulfill functional, structural, anthropometric, technological, artistic, aesthetic and hygienic requirements, which are considered as a means of ergodesign. Creating comfortable conditions by means of ergodesign implies developing an original style and convenient interior design of the premises, selection of ergonomically functional furniture and equipment, and organizing a con-venient work schedule, all in maximum accordance with sanitary and hygienic norms and fire safety regulations. In the course of this research, we analyzed the content of educational components of the study program for future hotel and restaurant industry specialists, determined the basics of ergo-nomics and design included in some courses, and described the missing constituents of ergonom-ic training.